HELP ON VIEW MOUNTAIN OF FIRE AND MIRACLES MINISTRIES LIVE ON THE INTERNET
SYSTEM REQUIREMENTS FOR
WATCHING VIDEOS ON MOUNTAIN OF FIRE AND MIRACLES MINISTRIES
What is required to view videos on Mountain of Fire and Miracles Ministries?
Can I use the Netscape browser to watch videos on Mountain of Fire and Miracles
Ministries?
Can I
use my Apple Macintosh to watch videos on this web site?
Can I use
the AOL browser to watch videos on this website?
Can I use
the MSN browser to watch videos on this website?
Can
I use QuickTime or RealPlayer to watch videos on this website?
Are cookies
required to watch videos on this website?
Why does my computer ask for the Windows Media Player plug-in after I installed
the Netscape browser?
QUESTIONS REGARDING
MOUNTAIN OF FIRE AND MIRACLES MINISTRIES VIDEO CONTENT
Can I download Mountain of Fire and Miracles Ministries videos to my computer?
QUESTIONS REGARDING
STREAMING VIDEO
Why are the videos choppy or
freezing?
Why can I hear the
audio but not see the video?
How do I
configure Windows Media Player to improve streaming?
What does bandwidth mean and what is the difference between 56k and 300k?
What does the “broadcast settings” button do?
HOW TO TROUBLESHOOT VIDEO
ISSUES
Even though I have all the system requirements, why can't I see or hear any
videos?
Why is Mountain of Fire and Miracles Ministries video viewer cutoff at the
bottom of my monitor?
How do I return from full screen video to Mountain of Fire and Miracles
Ministries video viewer?
What is required to view videos on Mountain of Fire and Miracles Ministries?
Mac Users
Apple Operating System:
Mac OS X v10.3.9, 10.4 and later.
Media Player: QuickTime
7.0 and later, plus Flip4Mac WMV and the Flip4Mac Streaming Utility.
Upgrade to
the latest version of QuickTime.
Upgrade to
the latest version of Flip4Mac WMV.
Download the
Flip4Mac Streaming Utility.
Browser: Apple
Safari 2.0 and later or Mozilla Firefox 1.0 and later.
Upgrade to the latest
version of Safari.
Upgrade to the latest
version of Firefox.
Flash:Adobe
Flash Player 8.0 and later.
Upgrade to the latest version of Flash.
PC Users
Microsoft Operating
System: Windows 98 Second Edition, 2000, XP, ME
and Vista.
Media Player: Windows
Media Player 6.4 and later.
Upgrade to latest version of Windows Media Player.
Browser: Microsoft
Internet Explorer 5.5 and later, Mozilla Firefox 1.0 and later, or Netscape 4.7
and later.
Upgrade to the latest version of Internet Explorer.
Upgrade to the latest
version of Firefox.
Upgrade to the latest version of Netscape.
Flash:Adobe
Flash Player 8.0 and later.
Upgrade to the latest version of Flash.
Can I use the Netscape browser to watch videos on Mountain of Fire and Miracles
Ministries?
This website is compatible with the Netscape
browser. However, you may encounter some technical difficulties or reduced
functionality. To have the best video viewing experience with Mountain of Fire
and Miracles Ministries, we recommend that you use Internet Explorer.
Can I
use my Apple Macintosh to watch videos on this web site?
This website is currently optimized for Mac
users with OS X with Internet Explorer and the latest version of Windows Media
Player. However, you may encounter some technical difficulties or reduced
functionality.
Can I use
the AOL browser to watch videos on this website?
This website currently works on the AOL 6 and
7,8 Browsers. However, you may encounter some technical difficulties. To be
fully compatible with this website, we recommend that you use Internet Explorer.
Can I use
the MSN browser to watch videos on this website?
This website currently works on the MSN
Browser. However, you may encounter some technical difficulties or reduced
functionality. To be fully compatible with this website, we recommend that you
use Internet Explorer.
Can
I use QuickTime or RealPlayer to watch videos on this website?
This website does not currently support
QuickTime or RealPlayer. You must use Windows Media Player Version 6.4 or later.
Click here to upgrade to latest version of Windows Media Player.
Why does my computer ask for the Windows Media Player plug-in after I installed
the Netscape browser?
Netscape will not recognize the Windows Media
Player plug-in if you download or upgrade your Netscape browser after you have
already downloaded Windows Media Player.
To Determine What Plug-Ins You Currently Have:
1. Open the Netscape browser.
2. Click on Help in the menu bar.
3. Click About Plug-ins and look for the following section: "Windows Media
Player Plug-in Dynamic Link Library"
Choose One Of The Following Options If You Do Not See The
Above Header On The "Installed Plug-Ins" Page:
Visit
http://home.netscape.com/plugins/ and follow the instructions for
downloading the Windows Media Player plug-in; or Reinstall Windows Media Player
from your Netscape browser. Netscape will automatically detect the plug-ins
after you install them.
Can I download Mountain of Fire and Miracles Ministries videos to my computer?
Currently this feature is not available.
Why are the videos choppy or
freezing?
The quality of the video clip you are watching
mainly depends on two factors: (a) the speed of your Internet connection and (b)
the bit rate (speed) of the video clip. The faster the bit rate of the video
clip, the better the quality. However, the speed of your Internet connection
will limit which video clip bit rate that you can watch. For example, if you
only have a 56kbs dial up connection to the Internet, the highest video clip bit
rate that you will be able to watch will be 56kbs or less (most likely less as
the majority of dial-up connections only get speeds of 28kbs or less due to
phone line issues). If you try to watch a video clip with a bit rate of 300kbs
over a dial up connection, the video will not play. That is why we offer
multiple bit rates for each video clip. Each bit rate is optimized for the
different types of Internet connections available (Dial-up/DSL/Cable Modem/T1).
As you can see, it is very important that you select the proper video clip bit
rate for your Internet connection. For the best viewing experience, we recommend
a high speed Internet connection such as DSL or Cable Modem.
It is important to note that even if you have a high-speed (DSL/ Cable Modem/
T1), Internet traffic congestion affects your connection speed and/or video
performance. You will get slower or faster speeds at different times depending
on peak or off-peak use hours. You may also get slower speeds during the morning
and afternoon, but faster speeds late at night when fewer people are online.
Also, streaming quality decreases when multiple people share the same Internet
connection (e.g. at work or on a home network).
Why can I hear the
audio but not see the video?
This occurs when the speed of your Internet
connection is lower than the bit rate of the video clip you are watching and can
be caused by either (a) your selecting of a bit rate for the video clip that is
to high for your Internet connection or (b) Internet traffic congestion reduces
the speed of your connection below what it should be (for example, you have a
high speed DSL or cable modem connection to the Internet, but due to Internet
congestion or shared usage, the effective speed of your Internet connection is
actually closer to a 56kbs dial up connection).
How do I
configure Windows Media Player to improve streaming?
For optimum viewing, we recommend the
following:
Windows Media Player version 9
Windows 98 Second Edition, ME, 2000 and XP
Apple Mac OS X
Windows Media Player version 6.4
Windows 98 and NT
Click here to upgrade to latest version of Windows Media Player.
To Find Out What Version of Windows Media Player You
Currently Have:
1. Start Windows Media Player.
2. Click on Help in the menu bar.
3. Click About Windows Media Player.
4. If you need to upgrade,
click here to go to Windows Media Download Center.
The Following Are Some Tips To Optimize Streaming On
Windows Media Player.
1. Start Windows Media Player.
2. Click the Tools menu and choose Options.
3. Click the Performance tab.
4. Click "My connection speed is:" and select the appropriate speed for your
Internet connection. Select Modem (56 kbps) or a lower speed if you have a 56k
dial-up modem connection. Select DSL/Cable (256 kbps) or a higher speed if you
have a high-speed connection (DSL, Cable Modem, T1, etc.).
5. Click OK.
6. NOTE: You can change these settings at any time.
Optional Advanced Settings for Windows Media Player:
1. Click the Network tab and select all the protocols: Multicast, UDP, TCP, and
HTTP.
2. Click the Player tab, select "Enable automatic codec download", and choose
how often you would like to upgrade (i.e., once a day, once a week, or once a
month).
What does bandwidth mean and what is the difference between 56k and 300k?
Bandwidth is a term used to describe
connection speed to the Internet. The numbers 56k, 300k and others describe the
minimum Internet connection you need to experience the associated video or audio
program. For instance, 56k requires a minimum of a 56 kbps connection to the
Internet. The content may be transferred at a lower rate as long as it is
suitable for the connection speed. You can always play the lower speed content
over higher speed lines, but a higher number (100k, 300k, 500k, etc.) generally
provides better overall quality of streaming.
What does the “broadcast
settings” button do?
When you watch a video clip, you watch video
files that are sent, or streamed, to your computer over the Internet. The speed
at which these files can be streamed varies depending on your computer's
"bandwidth". In other words, if you have a high bandwidth connection (i.e.
cable, DSL, T1/LAN connection), your computer can receive streaming video at a
higher speed than a user with low bandwidth (i.e. modem / ISDN) connection. This
also means that a user with high bandwidth can receive larger, better quality
video streams.
Mountain of Fire and Miracles Ministries provides multiple bit rates for each
video clip in order to give both high and low bandwidth viewers the best
possible viewing experience. The "broadcast settings” button allows you to
change between the bit rates for the video clip in order to choose the best bit
rate for your computer’s Internet connection.
Even though I have all the system requirements, why can't I see or hear any
videos?
1. If you launch Mountain of Fire and Miracles
Ministries on Windows 98 while other audio applications -- including but not
limited to mp3 players -- are running, you may have trouble hearing Mountain of
Fire and Miracles Ministries sound. If this is the case, close your browser and
all audio applications. Restart your browser and enter Mountain of Fire and
Miracles Ministries.
2.
Click here to go to Windows Media and Firewalls for firewall configuration
settings if you are connecting to Mountain of Fire and Miracles Ministries from
work and are behind a firewall.
Why is Mountain of Fire and Miracles Ministries video viewer cutoff at the
bottom of my monitor?
The bottom of Mountain of Fire and Miracles
Ministries video viewer may appear cutoff if your computer's screen resolution
is set to 800x600 pixels or less. To adjust your screen size complete the
following steps.
To Change The Screen Resolution:
1. Click the Start button at the bottom
left of your desktop.
2. Click on Settings and Control Panel.
3. Click on the Display icon.
4. Click on the Settings tab.
5. Put the mouse on top of the arrow on "Screen Area" and move it towards
"More". Choose 1024x768 pixels.
6. Click OK.
7. Click OK again on the confirmation message. The screen will turn completely
black for a few seconds.
8. Click YES on another confirmation message within 15 seconds, otherwise the
change will not take effect.
9. Open a browser and return to a Mountain of Fire and Miracles Ministries site.
NOTE: You can change these settings at any time.
How do I return from full screen video to Mountain of Fire and Miracles
Ministries video viewer?
Hit the ESC key.